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We live in a world that because of globalization is changing fast and inevitably. New organizations paid more attention to understanding, adapting and managing environmental changes around and are trying to learn and use the knowledge and updated information in order to improve the operation and providing clients services and more desirable products. Such organizations need to use a new management style called knowledge management. This article reviews knowledge management and then it assesses the success of knowledge management in municipalities (Karaj municipality) as a service provider and identifies the status of the organization in each aspect of success rate and in the end, it provides some solutions to improve this status.
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